FAQ

Frequently Asked Questions

Do you have questions? Find the answers here.
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All data are stored and processed according to GDPR until their purpose has been fulfilled. All data is then automatically deleted.

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All servers are located within Germany. The data center used is in Frankfurt am Main.

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The head office of the fino Group is in Kassel (D – Hessen).

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The fino Group has existed since 2015 with +300 employees and is financed by equity. There are also joint ventures with SCHUFA Holding AG, Grenke AG and Datev eG.

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There is an IT security concept and it can be made available on request.

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A backup management concept exists and can be made available on request.

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Maintenance work is carried out outside of business hours.

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We can activate and provide recognition quotas for you.

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In order to ensure high data quality, all activities of our data collectors are checked.
Regular training courses are also held.
Our OCR results are checked several times a day for their data quality.

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The availability of all services is automatically checked and in the event of failures or technical problems, a warning system comes into effect to resolve problems within 24 hours in the worst case.

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We offer the following APIs:
– OCR service
– fetchdocs service (automatic document download from online portals)
– Account login (retrieval of account transactions via PSD2 interfaces)
– Logo database
– E-Signature
– KYC service
– Additional APIs can be developed on request

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All APIs are offered as REST API.

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Yes, we prefer cloud solutions for our products.

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No, we prefer cloud solutions for our products.

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We guarantee an availability of 98%.

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The products are available 24/7. The support hours are on working days from 9:00 a.m. to 5:00 p.m.
The support times are individually negotiable.

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The default setting of the interface is 60 requests per minute and 3600 per hour. These can be adjusted if necessary.

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When using the API without a queue, the processing time is 3-8 seconds. When used with Queue, processing can take up to 30 seconds.
When using a live data check, the processing time is negotiated and is usually between 15 minutes and 24 hours.