FAQ

Frequently Asked Questions

Do you have questions? Find the answers here.
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All data are stored and processed according to GDPR until their purpose has been fulfilled. All data is then automatically deleted.

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All servers are located within Germany. The data center used is in Frankfurt am Main.

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The head office of the fino Group is in Kassel (D – Hessen).

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The fino Group has existed since 2015 with +300 employees and is financed by equity. There are also joint ventures with SCHUFA Holding AG, Grenke AG and Datev eG.

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There is an IT security concept and it can be made available on request.

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A backup management concept exists and can be made available on request.

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Maintenance work is carried out outside of business hours.

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We can activate and provide recognition quotas for you.

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In order to ensure high data quality, all activities of our data collectors are checked.
Regular training courses are also held.
Our OCR results are checked several times a day for their data quality.

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The availability of all services is automatically checked and in the event of failures or technical problems, a warning system comes into effect to resolve problems within 24 hours in the worst case.

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We offer the following APIs:
– OCR service
– fetchdocs service (automatic document download from online portals)
– Account login (retrieval of account transactions via PSD2 interfaces)
– Logo database
– E-Signature
– KYC service
– Additional APIs can be developed on request

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All APIs are offered as REST API.

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Yes, we prefer cloud solutions for our products.

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No, we prefer cloud solutions for our products.

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We guarantee an availability of 98%.

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The products are available 24/7. The support hours are on working days from 9:00 a.m. to 5:00 p.m.
The support times are individually negotiable.

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The default setting of the interface is 60 requests per minute and 3600 per hour. These can be adjusted if necessary.

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When using the API without a queue, the processing time is 3-8 seconds. When used with Queue, processing can take up to 30 seconds.
When using a live data check, the processing time is negotiated and is usually between 15 minutes and 24 hours.

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We offer additional verification of all extracted data to ensure a 99.9% detection rate.

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In our customer center we offer the possibility to create test keys and test the API directly.

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Our OCR is the sum of rule-based templates, keywords, pattern recognition and other logic combined with machine learning.

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The OCR learns through the corrections endpoint of the API. In addition, created templates are adapted or newly created, keywords are added and other logics are constantly expanded. The AI ​​learns automatically.

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The delivered data of a document can be corrected by you and sent back to us. This is how our OCR learns. In addition, every customer of the fino Group benefits from other customers.

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A team of trained employees checks the results of the extracted data and corrects them if necessary.

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All documents are billed only once.

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All requests via the API count as one request. This means that correction requests also count towards the maximum requests of 60 per minute.

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A request is any request made through the API. The test limit can be set higher by the responsible employee. With later billing models, of course, documents are only charged once via the upload.

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Yes, the documentation can be found here: https://api.fintract.io/docs/

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These are technically available and can be connected directly.

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The queue must be activated on the API key, so all documents go into a live review. After checking the results in Live Review, you can retrieve the results via the API endpoint getFromBackgroundQueue.

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At least one field must be supplied as a correction. However, all fields can also be delivered. Our system automatically compares your fields with those read out by the OCR.

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It is possible to connect the Rest API and integrate a PAP SDK of the Rest API into a PHP application.

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New document types are regularly added to the portfolio depending on market needs. You can also express requests via the support ticket system or via the support e-mail address.

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There is a support ticket system, as well as the following support email address: support@fintract.io

Edit Content

There is a support ticket system, as well as the following support email address: support@fintract.io

Edit Content

Requests can be made via a support ticket system or via the following support email address: support@fintract.io

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Depending on the product we offer:
Fixed price (license prices)
Variable prices (pay per use)
Hybrid

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These costs are always included in the price.

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We will send an invoice to your billing email address.

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You can use our OCR API endpoint for user management or the OCR Customer Center to create your own sub-accounts. This makes it possible to have each customer listed as an individual invoice item on the invoice. The invoice can also be accessed via an API endpoint.

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The invoice is always issued on the 1st of the month for the previous month.

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The invoice is to be paid within 14 days.

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All data are stored and processed according to GDPR until their purpose has been fulfilled. All data is then automatically deleted.

Edit Content

All servers are located within Germany. The data center used is in Frankfurt am Main.

Edit Content

The head office of the fino Group is in Kassel (D – Hessen).

Edit Content

The fino Group has existed since 2015 with +300 employees and is financed by equity. There are also joint ventures with SCHUFA Holding AG, Grenke AG and Datev eG.

Edit Content

There is an IT security concept and it can be made available on request.

Edit Content

A backup management concept exists and can be made available on request.

Edit Content

Maintenance work is carried out outside of business hours.

Edit Content

We can activate and provide recognition quotas for you.

Edit Content

In order to ensure high data quality, all activities of our data collectors are checked.
Regular training courses are also held.
Our OCR results are checked several times a day for their data quality.

Edit Content

The availability of all services is automatically checked and in the event of failures or technical problems, a warning system comes into effect to resolve problems within 24 hours in the worst case.

Edit Content

We offer the following APIs:
– OCR service
– fetchdocs service (automatic document download from online portals)
– Account login (retrieval of account transactions via PSD2 interfaces)
– Logo database
– E-Signature
– KYC service
– Additional APIs can be developed on request

Edit Content

All APIs are offered as REST API.

Edit Content

Yes, we prefer cloud solutions for our products.

Edit Content

No, we prefer cloud solutions for our products.

Edit Content

We guarantee an availability of 98%.

Edit Content

The products are available 24/7. The support hours are on working days from 9:00 a.m. to 5:00 p.m.

The support times are individually negotiable.

Edit Content

The default setting of the interface is 60 requests per minute and 3600 per hour. These can be adjusted if necessary.

Edit Content

When using the API without a queue, the processing time is 3-8 seconds. When used with Queue, processing can take up to 30 seconds.
When using a live data check, the processing time is negotiated and is usually between 15 minutes and 24 hours.

Edit Content

We offer additional verification of all extracted data to ensure a 99.9% detection rate.

Edit Content

In our customer center we offer the possibility to create test keys and test the API directly.

Edit Content

Our OCR is the sum of rule-based templates, keywords, pattern recognition and other logic combined with machine learning.

Edit Content

The OCR learns through the corrections endpoint of the API. In addition, created templates are adapted or newly created, keywords are added and other logics are constantly expanded. The AI ​​learns automatically.

Edit Content

The delivered data of a document can be corrected by you and sent back to us. This is how our OCR learns. In addition, every customer of the fino Group benefits from other customers.

Edit Content

A team of trained employees checks the results of the extracted data and corrects them if necessary.

Edit Content

All documents are billed only once.

Edit Content

All requests via the API count as one request. This means that correction requests also count towards the maximum requests of 60 per minute.

Edit Content

A request is any request made through the API. The test limit can be set higher by the responsible employee. With later billing models, of course, documents are only charged once via the upload.

Edit Content

Yes, the documentation can be found here: https://api.fintract.io/docs/

Edit Content

These are technically available and can be connected directly.

Edit Content

The queue must be activated on the API key, so all documents go into a live review. After checking the results in Live Review, you can retrieve the results via the API endpoint getFromBackgroundQueue.

Edit Content

At least one field must be supplied as a correction. However, all fields can also be delivered. Our system automatically compares your fields with those read out by the OCR.

Edit Content

It is possible to connect the Rest API and integrate a PAP SDK of the Rest API into a PHP application.

Edit Content

New document types are regularly added to the portfolio depending on market needs. You can also express requests via the support ticket system or via the support e-mail address.

Edit Content

There is a support ticket system, as well as the following support email address: support@fintract.io

Edit Content

There is a support ticket system, as well as the following support email address: support@fintract.io

Edit Content

Requests can be made via a support ticket system or via the following support email address: support@fintract.io

Edit Content

Depending on the product we offer:
Fixed price (license prices)
Variable prices (pay per use)
Hybrid

Edit Content

These costs are always included in the price.

Edit Content

We will send an invoice to your billing email address.

Edit Content

You can use our OCR API endpoint for user management or the OCR Customer Center to create your own sub-accounts. This makes it possible to have each customer listed as an individual invoice item on the invoice. The invoice can also be accessed via an API endpoint.

Edit Content

The invoice is always issued on the 1st of the month for the previous month.

Edit Content

The invoice is to be paid within 14 days.

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  • fino data services GmbH
    Universitätsplatz 12
    34127 Kassel

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